How to Handle Upset Customers at the Marina

Running a marina means you are not only taking care of boats but also taking care of the people who own them. Most customers are friendly and easygoing, but there are times when frustrations arise. Maybe a slip is not ready when expected, a boat repair takes longer...

Eco-Smart Boating: 8 Easy Habits to Keep Our Waters Clean

Boating is one of life’s greatest pleasures. From peaceful mornings on the dock to afternoons cruising with friends and family, being on the water offers a sense of freedom and connection with nature that’s hard to match. But, with that enjoyment comes a...

How to Boost Marina Store Profits: Fresh Tips from the Dock

Your Ship’s Store could be one of the most underutilized revenue opportunities at your marina. Stocking it right, however, can feel like a tightrope act. You need enough product to keep boaters coming in—but not so much that you’re left dusting off unsold...

Legacy on the Lake: How One Family Found the Right Fit for Their Marina

“When you know your ‘why,’ you can weather any ‘how.’”  —Viktor E. Frankl.    The ‘why’ in how you run your marina is unique to you.   And for many family-run marinas, the ‘how’ of growing their business is too.  For the previous owner of North Point Marina and...